Frequently Asked Questions

What is Remote Social?

Remote Social is a platform that brings together the very best Experiences for teams. We are on a mission to remove geography as a barrier to connection, and help everyone on a team feel part of something bigger.

What types of Experiences can I find on Remote Social?

Remote Social is curating a selection of the best Experiences from around the globe for teams. From cooking, comedy, fitness and wellbeing, to inspirational speakers and opportunities to learn from globally renowned experts.

I’ve heard Remote Social also offers games, and other activities for building a strong team. Where can I learn more about that?

That’s correct. Please visit www.remotesocial.io to explore our full offering.

Are all your events private? Why can’t I book a single seat?

Currently we are only offering private events. Unfortunately it is not possible to book a single seat for an experience.

What currency do you charge in?

Right now we are charging in US dollars only. We will introduce other currencies in the near future.

Where are your providers based?

We have a growing list of Hosts from all around the world. If you are interested in becoming a Host on Remote Social, you can sign up here. If you have questions you can email us at experiences@remotesocial.io

I need to book something for my team but have no idea what to book. Can you help?

Yes, our Experience specialists would be delighted to help you find the perfect Experience for your team. Drop us a note at experiences@remotesocial.io.

Do any of your Hosts offer in-person Experiences and events?

Yes. To explore in-person Experiences in your local area you can filter using the ‘Available in Person’ category.

The Experience I want to book includes a kit. Can these be sent anywhere in the world?

Please be aware that some kits have restrictions on the countries that they can be shipped to. If you have a participating team member outside the shipping zone, please contact the Host as they can almost always help you with a work around to enable everyone to participate.

Do the prices include shipping for experiences that contain a kit?

Yes, the prices quoted do include shipping and handling for the regions to which they can be shipped.

My team is based all over the world. Can we still book?

Absolutely. The majority of our offerings are virtual, meaning that they will take place via video conferencing (usually Zoom).

Can I contact a Host to ask questions before bookings?

Yes, you can contact Hosts directly through the platform to ask any questions you may have prior to booking.

I am looking for something that’s not listed. Can you help?

Remote Social has a growing list of Hosts from around the world. If you are looking for something in particular, please drop us a note at experiences@remotesocial.io.

What happens if I need to cancel?

For Experiences that do not include a physical item or an in-person event, cancellations must be made at least seven days before the scheduled start time, or within 24 hours of booking. Bookings made less than 24 hours before they are scheduled to start will not be eligible for a refund.

In the case of booking Experiences that include the delivery of a physical item, or an in-person event, cancellations must be received within 24 hours of booking.

What if I am unsatisfied with my Experience?

If you are unsatisfied with the services provided by the Host or believe you may be entitled to a refund, please contact us within 24 hours of the Experience’s scheduled starting time, outlining the reason the refund is being requested.

Can I only use Remote Social Experiences with my work team? How about my family and friends?

We welcome you to use Remote Social with anyone. We love to see family and friend groups getting together on our platform.